Customer enquiries
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Before a survey or quotation is booked, incoming requests are reviewed to confirm the property type, likely scope of work, urgency, and whether listed-building or access details need to be considered first.
What to send
Include photos where possible, the broad age and style of the property, the issue you want resolved, and any timing constraints.
What gets checked
Access, roofline condition, likely material match, heritage sensitivity, and whether the enquiry is best handled as repair, replacement or improvement work.
What happens next
Once the basics are clear, the team can reply with next steps, request extra information, or arrange a visit when needed.
Why the first review matters
A modern property, a listed building and a period home all need different advice. A quick first check helps the team point you to the right materials, likely access plan and next step without unnecessary delay.
If your project has heritage constraints, review the listed-buildings guidance. If it is a newer exterior or extension, the modern property page is a useful starting point.
Details that speed up a reply
- The age or style of the building
- Whether the work is repair, replacement or part of a wider upgrade
- Any listed-building, conservation or neighbour access considerations
- Photos showing the affected roofline, guttering or trim details
Keep your enquiry moving
If your project involves a listed property, unusual access, or a period detail that must be matched carefully, say that from the start. It saves time and helps the first response stay useful.
Best first-email checklist
- Property location and a short outline of the work
- Whether the building is listed, period, or recently refurbished
- Any urgent leak, safety, or access issue
- Photos that show the roofline or trim detail clearly